In this post, we will look at how to change the Omnichannel Chat widget location.
First, let’s create a new chat. Log into the Customer Service admin center app, then select Channels, Chat->Manage:
Let’s add a new chat channel:
Enter a name and click Next:
Select or create a Workstream. We will select an existing one:
In the Widget position, select Bottom Left. The other option is Bottom Right:
Select the remaining defaults and click Create channel.
Now, copy the code and add it to a webpage. When we open the page, we see the widget is positioned on the bottom left:
To change the position, edit the chat channel:
Select the Chat Widget tab and you can then change the position:
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