In October, we launched the Microsoft Dynamics 365 and Microsoft Power Platform 2022 release wave 2. This is our second release wave of the year and it includes hundreds of new capabilities and features.
This release wave is a big one, and it comes at a critical time for many organizations. We are committed to continually innovate and help your business grow, no matter what challenges or headwinds you face. Dynamics 365 and Microsoft Power Platform help strengthen your technology ecosystem by seamlessly providing visibility into every area of your business, empowering employees to focus on what they do best, and enabling your teams to create world-class customer experiences.
To help you quickly get up to speed on highlights from this release wave, as well as provide context into what’s possible, we’ve created a set of demo videos dedicated to key areas of business. As introduced in the special Business Applications release launch session at Microsoft Ignite, each video showcases how real-world organizations are taking full advantage of the new capabilities to achieve new levels of efficiency, cross-functional engagement, and breakthrough customer experiences.
To get started, watch the overview below of some of the highlights from the 2022 release wave 2.
Do more with less to empower growth and agility
You’ll hear a common theme across these videos: do more with less by becoming more agile and efficient with Dynamics 365 and Microsoft Power Platform. The 2022 release wave 2 unlocks durable growth by unifying business data, relationships, and workflows with a single, cohesive business cloud.
Watch the video below to learn how—even in times of uncertainty and disruption—Dynamics 365 and Microsoft Power Platform help reduce costs and complexity while empowering teams to focus on superior customer experiences and operational excellence.
Sales | How Teleperformance boosts its sellers’ effectiveness with Viva Sales
We recently announced the general availability of Microsoft Viva Sales, a seller experience that enriches Microsoft 365 applications and Microsoft Teams with seller workflows. Your sales team can now automatically capture, access, and register customer data into any customer relationship management (CRM) system, including Dynamics 365 and Salesforce. Learn how Teleperformance, a global business process outsourcing and customer experience service provider, eliminated the administrative burden of manual data entry to give sellers more time to focus on selling.
Sales and marketing | Financial services provider Eika orchestrates personalized campaigns to fund sustainable businesses across Norway
Eika, one of the largest financial services providers in Norway, is an alliance of 53 independent banks supporting two Norwegian dialects. It is also focused on being a driving force for sustainability and has launched an initiative to provide loans to businesses that are installing sustainable solutions. Learn how new AI and automation capabilities in Dynamics 365 are helping Eika’s sales and marketing teams seamlessly collaborate on campaigns to provide a personalized customer experience.
Customer service | Baylor Scott & White brings a new level of patient experiences to healthcare
Healthcare organizations today are being evaluated on their ability to deliver preventative services and improve overall health outcomes for the communities they serve. One way they’re meeting this challenge is through personalized omnichannel services. Baylor Scott & White—the largest not-for-profit healthcare system in Texas and one of the largest in the United States—is a leader in overall patient experience in the United States.
Using our Microsoft Digital Contact Center Platform, Baylor Scott & White is streamlining patient communications through a combination of personalized self-service and an AI-driven contact center. Explore how the new features in the release wave 2 for Microsoft Dynamics 365 Customer Service can support patient relations teams through enhancements and omnichannel engagement.
Innovation across Dynamics 365 Field Service, Mixed Reality, and Connected Spaces
Field service operations are undergoing rapid changes due to a scarcity of skilled workers and the shift from a cost center to a revenue driver. In addition, technology spurred by the industrial metaverse is enabling new scenarios for mixed and augmented reality, as well as enabling organizations to monitor and optimize spaces—from retail stores to factory floors.
In the video below, explore how 2022 release wave 2 updates to Microsoft Dynamics 365 Field Service, Dynamics 365 Remote Assist, and Dynamics 365 Connected Spaces are transforming field service operations.
Operations | Global IT services provider Columbus Global elevates consulting experiences with AI, streamlined processes, and analytics
Columbus Global, a leading IT services and consulting company, acts as a digital trusted advisor for organizations across the globe as they reimagine their businesses. One of its many offerings is subscription consultancy services. Learn how new automation, process support, and analytics capabilities empower teams across finance, project operations, and HR to seamlessly build quotes, onboard customers, and track progress on time and on budget.
Supply chain | Improve inventory visibility, and planning and agility of your warehouses
Supply chain disruptions over the last few years have exposed supplier vulnerabilities and fragility across industries and countries. Enhancements to Microsoft Dynamics 365 Supply Chain Management can help organizations exceed customer expectations, mitigate financial risks, and deliver on time.
In the next video, learn how Dynamics 365 can help digitally transform your supply chain without replacing existing systems and turn supply chains into a competitive advantage.
Scale low-code across the organization to do more with less
With new enhancements to Microsoft Power Platform in 2022 release wave 2, we’re continuing to empower users to rapidly build solutions and transform their businesses with a comprehensive set of low-code development tools. Two big announcements are that Microsoft Power Pages and Managed Environments are now generally available! Additionally, with the new AI copilot in Microsoft Power Automate, you can create a flow in seconds simply by describing what you want to automate in a sentence.
Watch the video below to learn how organizations like Degrees of Change and Rabobank are using capabilities across the entire Microsoft Power Platform to streamline and automate their business processes.
Learn more about the 2022 release wave 2
The updates featured in these videos are just a handful of the new and updated capabilities in the 2022 release wave 2. To learn more, check out our roadmap for detailed release plans for Dynamics 365 and Microsoft Power Platform.
