Blog

Customer insights, reimagined: The intelligence layer powering agentic customer experience

From Answers to Action: What’s New with Copilot in Dynamics 365 Customer Service

Expanding scheduling choice in Dynamics 365 Field Service with Solvares’ VISITOUR accelerator

Trust before you automate: introducing Shadow Mode in Case Management Agent

Moving sales and service organizations forward with agentic CX and Microsoft 365 Copilot

Listening, Learning, and Delivering: New Schedule Board Enhancements for Everyday Scheduling

Microsoft 365 and Dynamics 365 now provide a unified customer service experience

Introducing the Onboarding Agent in Dynamics 365 Human Resources

Dynamics 365 Commerce introduces agentic capabilities with Model Context Protocol (MCP)

Revolutionizing customer support with autonomous email resolution