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Becoming a Frontier Manufacturing Firm: Agentic decisions across the manufacturing value chain

Trigger post-call actions using caller hang-up events 

Take the Guesswork Out of Project Quoting with What-if Analysis in Dynamics 365 Project Operations 

Meet the Contact Center Champions Driving the Future of Customer Experience

Introducing Service Agent in Microsoft 365 Copilot

Enable accelerated growth with confidence: A Forrester TEI study projects more than 200% ROI over three years and six-month payback using Dynamics 365 Business Central

Better Collaboration, Better Care: All Consult Capabilities in Dynamics 365 Contact Center

All Transfer Capabilities in Dynamics 365 Contact Center 

Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026

2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings