Blog

Unlocking safer customer communications with Data Sensitivity Labels in Email

The next frontier of workforce planning: from forecasting to AI usage and Credit Estimation

Copilot Cowork: From conversation to action across skills, integrations, and devices

Introducing Consent‑Based Recording for Voice Agents and CSR Interactions in Dynamics 365 Contact Center

Run case enrichment simulation to assess AI prediction quality in Dynamics 365 Customer Service 

From intelligence to impact: How agentic AI is reshaping today’s supply chain

Introducing Service Operations Agent in Dynamics 365 Contact Center 

Introducing Governance in Dynamics 365 Customer Service: A New Era of Policy-Driven Communication

Bringing End‑to‑End Visibility to Customer Service and Contact Centers with Screen Recording in Dynamics 365 

Introducing Expense Agent in Dynamics 365 Business Central