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New sales capabilities in 2023 release wave 2—Helping sellers work smarter

Enhance agent efficiency and flexible work distribution with capacity profiles

AI-infused personalized customer journeys with Dynamics 365 Customer Insights 2023 release wave 2

Microsoft Business Applications Launch Event introduces wave of new AI-powered capabilities for Dynamics 365 and Power Platform

Enable faster, more impactful frontline services with Microsoft Dynamics 365 Field Service

Modernize customer support with Copilot in Dynamics 365 Customer Service

Unlocking customer value with Microsoft Dynamics 365 Field Service through connected services

Working With Field Service Mobile Customizations