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Use presence-based assignment to reduce customer wait time

Boost your team’s performance with the Adherence Tracker

Empower your Contact Center workforce with shift bidding and swapping

Manage time-off requests with Dynamics 365 Contact Center 

Stay organized with the Schedule Calendar in Contact Center

A new era in business processes: Autonomous agents for ERP

Shift planning and scheduling in Dynamics 365 Contact Center

Predict workforce capacity needs in Dynamics 365 Contact Center

See what’s next in financial operations from Microsoft Dynamics 365 at Gartner CFO & Finance Executive Conference 2025