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Enhance supervisor visibility by monitoring waiting chats

Use presence-based assignment to reduce customer wait time

Boost your team’s performance with the Adherence Tracker

Empower your Contact Center workforce with shift bidding and swapping

Manage time-off requests with Dynamics 365 Contact Center 

Stay organized with the Schedule Calendar in Contact Center

A new era in business processes: Autonomous agents for ERP

Shift planning and scheduling in Dynamics 365 Contact Center

Predict workforce capacity needs in Dynamics 365 Contact Center