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Guides

Configuring Nicknames for Agents in Omnichannel Chat

Blog

Dynamics 365 Intelligent Order Management enables fulfillment optimization and supply chain resiliency

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Dynamics 365 Field Service named a Leader in the 2021 Gartner® Magic Quadrant™

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Top companies share how Dynamics 365 and Teams empower employees to collaborate like never before

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Confront the misconceptions slowing your move to Dynamics 365

Blog

Customer journey orchestration: The next frontier of connected experiences

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The importance of empathy in customer service

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Merging of HR offerings brings capabilities together for customers

Blog

Deliver personalized digital customer engagement with Dynamics 365

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Gartner® Recognizes Microsoft as a Leader in the 2021 Gartner Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises

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