ldoherty | Dynamicas

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A Wake-Up Call: Tackling the Employee Insomnia Crisis

Guides

Using OData Queries in Omnichannel Configuration to Surface Data

Guides

Passing Session Context Variables from Chat to Web Resources in Omnichannel

Blog

Microsoft Dynamics 365 Marketing customer journey orchestration preview now available

Blog

Improve on-the-job guidance with Dynamics 365 Guides and Azure Object Anchors

Guides

Identifying Customers and Cases with Pre-Conversation in Omnichannel

Guides

Customizing Color Theme and Operating Hours of Chats in Omnichannel

Blog

Improved SLA timer control helps agents track KPIs

Blog

Live from Microsoft Business Applications Summit 2021: Moving forward faster, together

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Nudging the Way to Better Employee Wellbeing and Productivity

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