ldoherty | Dynamicas

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Use least active routing on messaging channels

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The ROI of Impact-Driven HR Initiatives on the Workplace

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Synchronize service rep availability across platforms with presence APIs

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Try Desktop companion application for Dynamics 365 Contact Center

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Holistic Workplace Wellbeing: 6 Ways Employers Can Unlock Greater Engagement and Productivity

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Smarter callbacks with availability-aware scheduling CCaaS APIs

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AI in sales: Applying historical lessons to modern challenges

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Get started with agents for finance: Learnings from 2025 Gartner® CFO & Finance Executive Conference

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Systemizing Candor: The 3-Step Cycle to Build a High-Candor Culture

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The power of proactive engagement in Dynamics 365 Contact Center