ldoherty

Seamless scheduling across time zones in Dynamics 365 Field Service

Explore migration options for Microsoft Dynamics GP and Microsoft Dynamics SL customers

Unlock the power of record routing with real-time analytics

AI-first CRM systems: Learnings from organizations making the switch

Agentic CRM systems: Learnings from organizations making the switch

Under the Hood: Building an AI-Driven Storefront with Dynamics 365 Commerce 

AI-powered proactive engagement and conversational journeys with Microsoft Dynamics 365 in public preview

Improve contact center operations with shift-based routing

Intent-based routing transforms customer support with AI

Email editor template changes in Dynamics 365 Customer Service