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2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings

NLU+: Fine-tuned language intelligence for smarter conversations 

Use least active routing on messaging channels 

Synchronize service rep availability across platforms with presence APIs 

Try Desktop companion application for Dynamics 365 Contact Center

Smarter callbacks with availability-aware scheduling CCaaS APIs

AI in sales: Applying historical lessons to modern challenges 

Get started with agents for finance: Learnings from 2025 Gartner® CFO & Finance Executive Conference

The power of proactive engagement in Dynamics 365 Contact Center

Seamless scheduling across time zones in Dynamics 365 Field Service