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Mobile Offline Data with Application Insights

End of support for Smart Assist case and knowledge suggestions

2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings

Transition from Unified Service Desk to Customer Service workspace

The future of retail with Dynamics 365 AI-powered ERP solutions

Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center 

Try multilingual voice agents in Dynamics 365 Contact Center

Pipeline optimization: How to prioritize and close more deals 

Deprecation of VAT return direct submission to UK MTD in Dynamics 365 Finance for on-premises deployments 

Optimize your email marketing campaigns with advanced analytics features