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Enhance agent efficiency and flexible work distribution with capacity profiles

AI-infused personalized customer journeys with Dynamics 365 Customer Insights 2023 release wave 2

Microsoft Business Applications Launch Event introduces wave of new AI-powered capabilities for Dynamics 365 and Power Platform

Enable faster, more impactful frontline services with Microsoft Dynamics 365 Field Service

Modernize customer support with Copilot in Dynamics 365 Customer Service

Unlocking customer value with Microsoft Dynamics 365 Field Service through connected services

Working With Field Service Mobile Customizations 

Leverage Warehouse management only mode to optimize your business 

Extend your Dynamics 365 skills at the second Power Platform Conference this October in Las Vegas

From Microsoft to global brands, Dynamics 365 Copilot is helping transform customer experiences across service, sales, and marketing