Blog

Personalize your customer lifetime value predictions with customer profile attributes

Unified admin center replacing Customer Service standalone experiences

Transforming customer experiences with connected sales and marketing

Automating complex tax scenarios with enhanced Tax Calculation capabilities

Use preferred agent routing to create lifelong customer relationships

Data empowers Valencia CF to create personalized fan experiences

The AI-powered contact center, part 4: Enhance contact center security with biometric authentication

The Total Economic Impact of Dynamics 365 Finance

The AI-powered contact center, part 2: Achieve superior self-service voice support

Exchange Online Basic authentication is going away: What you need to know