ldoherty

Automate intent discovery and resolution with Customer Intent Agent

Expanding SMS capabilities in Dynamics 365 Contact Center 

Empowering frontier firms with the Case Management Agent

Safe, transparent, measurable AI adoption with Agent hub

Diagnostics and telemetry for Dynamics 365 Contact Center voice channel

Microsoft named a Leader in the 2025 Gartner® Magic Quadrant™ for Sales Force Automation Platforms   

Introducing the new summary experience in Dynamics 365 Sales

Business Central and IRS 1099 Reporting in the USA: An Important Shift Ahead 

Next-Gen Retail Payments: Trends, Tech, and Transformation using Dynamics 365 Commerce + Adyen 

2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings