ldoherty

Try rich messaging for live chat and WhatsApp in Contact Center 

From systems of record to systems of action: Dynamics 365, agentic business applications for the frontier

Sales Research Agent & Sales Research Bench

Elevating Sales Performance with Microsoft’s Sales Research Agent: How Rigorous Evaluation Unlocks Trust and Transformation

Empowering Finance with an AI Assistant in Microsoft 365 Copilot 

Use custom productivity tools in Dynamics 365 Customer Service

Announcing sensitive data redaction for voice AI agents

Integrate Field Service bookings with Outlook and Teams, now Generally Available. 

Explore new AI innovation for Dynamics 365, Microsoft Power Platform, and Copilot Studio at the Business Applications Launch Event

Try the AI agent activity feed in Dynamics 365 Customer Service