ldoherty

Fluent v2.0 for Customer Service: A unified, modern experience

Let it close itself: Smart, autonomous case closure is here

Microsoft Ignite 2025: Powering Frontier Firms with agentic business applications

Elevate support excellence with Quality Evaluation Agent 

3 ways to navigate changing tariffs with AI agents

Use session restore for seamless continuity in Customer Service

What’s Next: Why Project Online Customers Should Evaluate Microsoft Dynamics 365 Project Operations 

Try rich messaging for live chat and WhatsApp in Contact Center 

Sales Research Agent & Sales Research Bench

Elevating Sales Performance with Microsoft’s Sales Research Agent: How Rigorous Evaluation Unlocks Trust and Transformation