ldoherty

Announcing End of Support for Dynamics 365 Project Service Automation (PSA) on the U.S. Government cloud

General Availability of Quality Evaluation Agent’s conversation capabilities 

Measuring What Matters: Redefining Excellence for AI Agents in the Contact Center 

The Key Facets of AI Evaluation in the Contact Center 

Evaluating AI Agents in Contact Centers: Introducing the Multi-modal Agents Score 

Announcing General Availability of Proactive Voice Enhancements in Dynamics 365 Contact Center 

Agentic AI for inventory to deliver: From procurement to fulfillment

From manual work to meaningful selling: How Agentic AI is transforming Dynamics 365 Sales 

Agentic AI in retail: How Dynamics 365 powers Commerce Anywhere

Sales Qualification Agent: How we evaluated and improved AI quality with benchmarks