ldoherty

Building Smarter Observability for Agentic ERP World using Dynamics 365 

Forrester studies project more than 100% ROI for enterprises and 16-month payback for midmarket organizations using Dynamics 365 ERP

Announcing Desktop Companion App (DCA) support for Dynamics 365 Contact Center Embedded in Third-Party CRMs  

Reimagining Secure Customer Interactions with Secure Consult & Transfer 

Announcing End of Support for Dynamics 365 Project Service Automation (PSA) on the U.S. Government cloud

General Availability of Quality Evaluation Agent’s conversation capabilities 

Measuring What Matters: Redefining Excellence for AI Agents in the Contact Center 

The Key Facets of AI Evaluation in the Contact Center 

Evaluating AI Agents in Contact Centers: Introducing the Multi-modal Agents Score 

Announcing General Availability of Proactive Voice Enhancements in Dynamics 365 Contact Center