ldoherty

Reimagine Project Quotes with Enhanced Experience and Time Phased Estimates in Dynamics 365 Project Operations 

Use agreements in Field Service to automatically generate recurring work orders 

Use the Contact Center AI summary for call quality management

Sales Order Agent in Microsoft Dynamics 365 Business Central: Now in public preview

Transforming manufacturing with Microsoft Dynamics 365: A comprehensive analysis 

Transform dispatching in Dynamics 365 Field Service with Scheduling Operations Agent 

Simplifying License Management for Dynamics 365 Finance and Operations: Improved User License Validation

Naming updates to Copilot Service workspace and service representatives

Microsoft named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025