ldoherty

Use session restore for seamless continuity in Customer Service

What’s Next: Why Project Online Customers Should Evaluate Microsoft Dynamics 365 Project Operations 

Try rich messaging for live chat and WhatsApp in Contact Center 

Elevating Sales Performance with Microsoft’s Sales Research Agent: How Rigorous Evaluation Unlocks Trust and Transformation

From systems of record to systems of action: Dynamics 365, agentic business applications for the frontier

Sales Research Agent & Sales Research Bench

Empowering Finance with an AI Assistant in Microsoft 365 Copilot 

Use custom productivity tools in Dynamics 365 Customer Service

Announcing sensitive data redaction for voice AI agents

Integrate Field Service bookings with Outlook and Teams, now Generally Available.