Guides

Entities and Smart Matching in Power Virtual Agents

Share a Bot to Collaborate with Coworkers

How Analytics Can Improve Your Power Virtual Agent Bot

Using the Dataverse REST Builder to Build REST Requests

The Cool Inbox View in Customer Service Workspace and Omnichannel

Adding a Validate-JWT Policy to Azure API Management

Understanding Agent Capacity in Omnichannel

10 Features in FetchXML Builder You Need to Be Using

Showing Prechat Survey Variables In Omnichannel Notifications

Desktop Notifications Not Working in Omnichannel