Guides

Calling an Azure Function and Power Automate with D365 Webhook

First Look at Unified Routing in Dynamics 365 Customer Service

Proactively Monitoring Sentiment in Omnichannel

Embedding Power Automate Flows Inside Power BI

Entities and Smart Matching in Power Virtual Agents

Share a Bot to Collaborate with Coworkers

How Analytics Can Improve Your Power Virtual Agent Bot

Using the Dataverse REST Builder to Build REST Requests

The Cool Inbox View in Customer Service Workspace and Omnichannel