Guides

Identifying Customers and Cases with Pre-Conversation in Omnichannel

Customizing Color Theme and Operating Hours of Chats in Omnichannel

Dealing with Deprecated Flip Controls in 2021 Release Wave 1 Power Apps

Running Omnichannel for Customer Service on Unified Service Desk for Amazing Agent Experiences

How to Tell if Microsoft Teams is Down

Customizing Dynamics 365 Omnichannel Forms and Agent Experience

Authenticating Users in Omnichannel for a Better User Experience

Using Skill-Based Routing in Dynamics 365 Omnichannel

DevOps and ALM with Power Platform Actions for GitHub

Customizing Your Super-Linter and ESLint JavaScript Rules