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The Key Facets of AI Evaluation in the Contact Center 

Measuring What Matters: Redefining Excellence for AI Agents in the Contact Center 

Evaluating AI Agents in Contact Centers: Introducing the Multi-modal Agents Score 

From manual work to meaningful selling: How Agentic AI is transforming Dynamics 365 Sales 

Agentic AI in retail: How Dynamics 365 powers Commerce Anywhere

Dynamics 365 sets the bar for agentic sales qualification on new benchmark

Sales Qualification Agent: How we evaluated and improved AI quality with benchmarks

Transforming how organizations run rental operations with Dynamics 365 ERP

The era of agentic business applications arrives at Convergence 2025

Beyond Retrieval: How an Agentic Approach Transforms Microsoft Dataverse Search