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Let it close itself: Smart, autonomous case closure is here

Elevate support excellence with Quality Evaluation Agent 

3 ways to navigate changing tariffs with AI agents

Use session restore for seamless continuity in Customer Service

What’s Next: Why Project Online Customers Should Evaluate Microsoft Dynamics 365 Project Operations 

Try rich messaging for live chat and WhatsApp in Contact Center 

From systems of record to systems of action: Dynamics 365, agentic business applications for the frontier

Elevating Sales Performance with Microsoft’s Sales Research Agent: How Rigorous Evaluation Unlocks Trust and Transformation

Sales Research Agent & Sales Research Bench

Empowering Finance with an AI Assistant in Microsoft 365 Copilot