Blog

Better Collaboration, Better Care: All Consult Capabilities in Dynamics 365 Contact Center

All Transfer Capabilities in Dynamics 365 Contact Center 

Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026

2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings

Support Parallel Processing for Archive Jobs in Dynamics 365 Finance and Operations

A new way of working is taking shape: Frontier Transformation

Introducing Custom Voice for Dynamics 365 Contact Center

Expanding global reach with Globalization Studio and new Türkiye localization in Dynamics 365 ERP 

Building Smarter Observability for Agentic ERP World using Dynamics 365 

Forrester studies project more than 100% ROI for enterprises and 16-month payback for midmarket organizations using Dynamics 365 ERP