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Improve contact center operations with shift-based routing

Intent-based routing transforms customer support with AI

Email editor template changes in Dynamics 365 Customer Service

The autonomous enterprise: How generative AI is reshaping business applications

Enhance supervisor visibility by monitoring waiting chats

Use presence-based assignment to reduce customer wait time

Boost your team’s performance with the Adherence Tracker

Empower your Contact Center workforce with shift bidding and swapping

Manage time-off requests with Dynamics 365 Contact Center 

Stay organized with the Schedule Calendar in Contact Center