Blog

Dynamics 365 Commerce introduces agentic capabilities with Model Context Protocol (MCP)

Revolutionizing customer support with autonomous email resolution

Agentic CRM in the flow of work: How AI is transforming sales and rebuilding customer trust

Customer experience leadership in the age of AI: A new operating model with Dynamics 365

Optimize workforce operations across people and AI agents with Dynamics 365

What’s New in Dynamics 365 Field Service Mobile

Reinventing source-to-pay with agentic ERP

Turning Copilot into a system of action with Dynamics 365 Sales and Service plug-ins in Copilot Cowork

Introducing Conversation Orchestration in Dynamics 365 Contact Center 

Modernize IVR with AI Voice in Dynamics 365 Contact Center