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Sales Qualification Agent: How we evaluated and improved AI quality with benchmarks

Dynamics 365 sets the bar for agentic sales qualification on new benchmark

Beyond Retrieval: How an Agentic Approach Transforms Microsoft Dataverse Search 

Microsoft Dynamics 365 named a Leader in three Gartner® Magic Quadrant™ reports: Cloud ERP for Service-Centric Enterprises, Cloud ERP for Product-Centric Enterprises, and Cloud ERP Finance

Fluent v2.0 for Customer Service: A unified, modern experience

Elevate service automation with timeout rules for automatic actions

Enhance productivity with Copilot-recommended email templates

Customer Feedback Survey Agent is now generally available

Let it close itself: Smart, autonomous case closure is here

Microsoft Ignite 2025: Powering Frontier Firms with agentic business applications