Blog

Introducing the new summary experience in Dynamics 365 Sales

Business Central and IRS 1099 Reporting in the USA: An Important Shift Ahead 

Next-Gen Retail Payments: Trends, Tech, and Transformation using Dynamics 365 Commerce + Adyen 

2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings

NLU+: Fine-tuned language intelligence for smarter conversations 

Use least active routing on messaging channels 

Synchronize service rep availability across platforms with presence APIs 

Try Desktop companion application for Dynamics 365 Contact Center

Smarter callbacks with availability-aware scheduling CCaaS APIs

AI in sales: Applying historical lessons to modern challenges