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Understand your customers better with constrained speech recognition 

Teams Phone extensibility for Dynamics 365 Contact Center generally available

Boost productivity with precision wrap-up timers in Dynamics 365

AI in the inbox: Are your customers ready to embrace AI-powered outreach? 

Tackle the future of business operations with the combined power of Microsoft 365 and Dynamics 365 Business Central

Go Beyond Offline: Introducing Online Mode for Field Service Mobile 

Automate intent discovery and resolution with Customer Intent Agent

Expanding SMS capabilities in Dynamics 365 Contact Center 

Empowering frontier firms with the Case Management Agent

Safe, transparent, measurable AI adoption with Agent hub