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AI in the inbox: Are your customers ready to embrace AI-powered outreach? 

Tackle the future of business operations with the combined power of Microsoft 365 and Dynamics 365 Business Central

Go Beyond Offline: Introducing Online Mode for Field Service Mobile 

Automate intent discovery and resolution with Customer Intent Agent

Expanding SMS capabilities in Dynamics 365 Contact Center 

Empowering frontier firms with the Case Management Agent

Safe, transparent, measurable AI adoption with Agent hub

Diagnostics and telemetry for Dynamics 365 Contact Center voice channel

Microsoft named a Leader in the 2025 Gartner® Magic Quadrant™ for Sales Force Automation Platforms   

Introducing the new summary experience in Dynamics 365 Sales