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Safe, transparent, measurable AI adoption with Agent hub

Diagnostics and telemetry for Dynamics 365 Contact Center voice channel

Microsoft named a Leader in the 2025 Gartner® Magic Quadrant™ for Sales Force Automation Platforms   

Introducing the new summary experience in Dynamics 365 Sales

Business Central and IRS 1099 Reporting in the USA: An Important Shift Ahead 

Next-Gen Retail Payments: Trends, Tech, and Transformation using Dynamics 365 Commerce + Adyen 

2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings

NLU+: Fine-tuned language intelligence for smarter conversations 

Use least active routing on messaging channels 

Synchronize service rep availability across platforms with presence APIs