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Bring Dynamics 365 Customer Service to MCP-compatible AI clients: Customer Service MCP Server is now generally available

Explore migration options for Microsoft Dynamics NAV, Microsoft Dynamics GP, and Microsoft Dynamics SL customers

Microsoft Dynamics 365: An agent-ready business applications platform

Extending agentic Microsoft Dynamics 365 Sales with MCP

Customer insights, reimagined: The intelligence layer powering agentic customer experience

From Answers to Action: What’s New with Copilot in Dynamics 365 Customer Service

Expanding scheduling choice in Dynamics 365 Field Service with Solvares’ VISITOUR accelerator

Trust before you automate: introducing Shadow Mode in Case Management Agent

Moving sales and service organizations forward with agentic CX and Microsoft 365 Copilot

Listening, Learning, and Delivering: New Schedule Board Enhancements for Everyday Scheduling