Blog

Reinventing source-to-pay with agentic ERP

Turning Copilot into a system of action with Dynamics 365 Sales and Service plug-ins in Copilot Cowork

Introducing Conversation Orchestration in Dynamics 365 Contact Center 

Modernize IVR with AI Voice in Dynamics 365 Contact Center

Try Email Classification in Dynamics 365 Customer Service

Managing Complex Service Work with Financial Clarity

Public Preview: Quality Evaluation Agent Extends Quality Oversight to Email

Unlocking safer customer communications with Data Sensitivity Labels in Email

The next frontier of workforce planning: from forecasting to AI usage and Credit Estimation

Copilot Cowork: From conversation to action across skills, integrations, and devices