Blog

Fluent v2.0 for Customer Service: A unified, modern experience

Elevate service automation with timeout rules for automatic actions

Enhance productivity with Copilot-recommended email templates

Customer Feedback Survey Agent is now generally available

Let it close itself: Smart, autonomous case closure is here

Microsoft Ignite 2025: Powering Frontier Firms with agentic business applications

Revolutionizing customer support with autonomous case resolution 

Effortlessly create and update cases with Case Management Agent

Listening, Learning, and Delivering: Field Service Upgrades for Everyday Scheduling 

Elevate support excellence with Quality Evaluation Agent