Blog

Announcing Desktop Companion App (DCA) support for Dynamics 365 Contact Center Embedded in Third-Party CRMs  

Reimagining Secure Customer Interactions with Secure Consult & Transfer 

Announcing End of Support for Dynamics 365 Project Service Automation (PSA) on the U.S. Government cloud

General Availability of Quality Evaluation Agent’s conversation capabilities 

Measuring What Matters: Redefining Excellence for AI Agents in the Contact Center 

Evaluating AI Agents in Contact Centers: Introducing the Multi-modal Agents Score 

The Key Facets of AI Evaluation in the Contact Center 

Announcing General Availability of Proactive Voice Enhancements in Dynamics 365 Contact Center 

Agentic AI for inventory to deliver: From procurement to fulfillment

From manual work to meaningful selling: How Agentic AI is transforming Dynamics 365 Sales