Guides

Setting up SSO Single Sign On in Unified Service Desk 4.2

How to Submit and View Product Ideas for Dynamics 365 Applications

Use Omnichannel Proactive Chat to Engage with Your Customers

Passing Custom Context to an Omnichannel Chat

Getting Conversation Id and Session Id Context in Omnichannel Chat

Using App Profile Manager to Toggle Productivity Pane in Omnichannel

Viewing Chat History with a Customer in Microsoft Omnichannel

Upgrading Omnichannel to the Latest Version

Using OData Queries in Omnichannel Configuration to Surface Data

Passing Session Context Variables from Chat to Web Resources in Omnichannel