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Use agreements in Field Service to automatically generate recurring work orders 

Use the Contact Center AI summary for call quality management

Sales Order Agent in Microsoft Dynamics 365 Business Central: Now in public preview

Transforming manufacturing with Microsoft Dynamics 365: A comprehensive analysis 

Transform dispatching in Dynamics 365 Field Service with Scheduling Operations Agent 

Simplifying License Management for Dynamics 365 Finance and Operations: Improved User License Validation

Naming updates to Copilot Service workspace and service representatives

Microsoft named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025

The future of manufacturing with Microsoft Dynamics 365 is here—are you ready?

Teams Phone extensibility for Dynamics 365 Contact Center