Guides

Using App Profile Manager to Toggle Productivity Pane in Omnichannel

Viewing Chat History with a Customer in Microsoft Omnichannel

Upgrading Omnichannel to the Latest Version

Using OData Queries in Omnichannel Configuration to Surface Data

Passing Session Context Variables from Chat to Web Resources in Omnichannel

Identifying Customers and Cases with Pre-Conversation in Omnichannel

Customizing Color Theme and Operating Hours of Chats in Omnichannel

Dealing with Deprecated Flip Controls in 2021 Release Wave 1 Power Apps

Running Omnichannel for Customer Service on Unified Service Desk for Amazing Agent Experiences

How to Tell if Microsoft Teams is Down